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Communication “In the Crunch”

Wed May 4, 2016: 11:00 am-12:00 pm EDT

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We all have the intention to communicate clearly and frequently are able to make this happen. However, under stress or “In the Crunch,” most of us revert to less skillful styles of making our point. It can be helpful to recognize these styles which present obstacles to communicating and to target specific skills which pave the way for better understanding of the other person’s world. Whether with clients, family members and friends, or work colleagues, conscious choices of how we talk and listen can help …

This interactive webinar will provide opportunities to discover how our personal “agendas” repeatedly interfere with effective communication and offer a RECIPE for more effective and efficient communication.

Reflective listening
Compromise and cooperation
I” Messages

Learning Objectives

Webinar participants will be able to:

  • Identify 3 ineffective agendas which limit communication and undermine relationships.
  • Describe 3 practices which open communication possibilities.
  • Identify 2 specific ways to improve their communication style under stress.


Jane B. Riffe, Ed.D., LICSW, LPC
West Virginia University Extension Specialist in Family & Human Development, retired

Certificate of Completion

How to Join the Webinar

You may connect via the APAN Connect system or Ustream. For tech support for either system, email us at milfamln@gmail.com.

  • APAN Connect (direct interaction with presenters and audience)
    • To get the URL for the webinar, register in the grey box at the top-right of this page.
    • If you cannot access APAN Connect, view via Ustream
  • Ustream (broadcast only, limited interaction)
    • Watch live at MFLN’s Ustream
    • Mobile option for Ustream available for Apple and Android devices.

Visit our How to Join page for full information on viewing options and troubleshooting tips.

Event Materials

Watch the Recording on YouTube

REFLECT! Keep Calm & Carry On (Mindfulness Podcast Series)

Preparing Caregivers to Communicate Effectively Using 3 Types of Communication Skills

Losing Strategies Quiz

Download Presentation Slides (Slideshare Version)

Download Presentation Slides (PDF Version)

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