Loading Events

« All Events

Helping Military Consumers Avoid Scams and Navigate Finances

Tue July 13th: 11:00 am-12:30 pm EDT


Event Navigation

Woman using computer

About This Webinar:

Military consumers are still being targeted for COVID and other imposter scams. This webinar will equip participants with the skills to identify these types of scams and warn clients of red flags. Additionally, this webinar will address the process for reporting fraud and consumer complaints through the Federal Trade Commission (FTC).

The second half of this event covers the post-pandemic economic recovery and offers an in-depth view of the Consumer Financial Protection Bureau (CFPB) resources, Your Money, Your Goals Military guide, and Misadventures in Money Management.


Carol Kando-Pineda, Counsel in the Federal Trade Commission’s Division of Consumer and Business Education where she leads teams to create and distribute free online articles, social media content, print publications, and videos to help people spot scams and manage their money. She heads up the Military Consumer initiative as well as outreach to consumers through public libraries. Carol began her FTC career as a staff attorney bringing false advertising cases; she then became the agency’s Legislative Counsel, serving for several years as a liaison between the FTC and Congress. In 2014, she worked on consumer issues while on a temporary assignment to the U.S. House of Representatives’ Committee on Energy and Commerce. She earned her A.B. from Harvard College and her J.D. from Suffolk University School of Law.

Mechel Glass assumed her duties as Financial Education Program Analyst for the Office of Servicemember Affairs (OSA) on August 24th, 2014.  In 2019, she was promoted to Program Manager serving as OSA’s technical expert and advisor on consumer financial products and services.  In her role, Ms. Glass brings a wealth of knowledge based upon her years of service in the nonprofit community helping veterans and their family members resolve financial issues.  Mechel began teaching financial literacy after inventing an educational finance board game and card game under her own company which she sold to a Consumer Credit Counseling Service firm in 2007.

Prior to joining CFPB, Mechel was Vice President of Education for ClearPoint Credit Counseling Solutions for seven years. She managed a team of community development officers across 15 states.  She is a certified project management professional (PMP) and worked for IBM as an International IT Project Manager for over 10 years.  She is an Army Veteran and served over sixteen months in foreign service during the Persian Gulf War.

Josh Friedman, Consumer Response Specialist, Office of Servicemember Affairs. Since joining CFPB, Josh has worked as a Senior Compliance Specialist and Consumer Response Investigator focusing on credit reporting, debt collection, and small-dollar lending. Prior to joining CFPB, Josh worked as a Systems Engineer and Satellite Command Controller at the NASA Goddard Space Flight Center in Greenbelt, MD.  Josh is currently a Major in the U.S. Air Force Reserve and previously served on active duty from 2001-05 and 2008-9.  His assignments have included time overseas at Ramstein Air Base, Germany, Satellite Command and Control at Schriever Air Force Base Colorado, Air Force District of Washington Protocol, and as an Action Officer to the Chief Information Officer, U.S. Air Force, at the Pentagon.  He has received the Air Force Meritorious Service Medal, Air and Space Campaign Medal, and Humanitarian Service Medal.  Josh completed Air Command and Staff College and Squadron Officers School by correspondence. Josh holds a J.D. from the University of Baltimore, School of Law, an M.PA. from the University of Colorado; and a B.A. from Saint Joseph’s University, Philadelphia, PA.  Outside the CFPB, Josh is a U.S. Soccer Federation Certified Referee, a member of the Maryland State Bar Association, and a member of the American Legion, Post 156.

Continuing Education (CE) Credit

  • 1.5 CE credits from the Association for Financial Counseling & Planning Education (AFCPE) for Accredited Financial Counselors (AFC)
  • 1.5 CE credits from the Center for Financial Certifications (FinCert) for Certified Personal Finance Counselors (CPFC).

Event Materials